Privacy Policy

Introduction

Cedar Flux is committed to protecting the privacy and personal information of residents, their families, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with Thai privacy laws and international standards. Your trust is important to us, and we handle all information with care and transparency.

If you have questions about this policy or how we handle your information, please contact us at privacy@cedarfluxxas.

Information We Collect

We collect personal information when you contact us, visit our facility, or use our services. The types of information we collect include:

Contact Information

• Name and preferred form of address
• Email address and phone number
• Mailing address and emergency contact details

Health and Care Information

• Medical history relevant to care planning
• Current health status and mobility needs
• Physician and specialist contact information
• Medication and treatment preferences

Website Usage Data

• Pages visited and time spent on our website
• Browser type and device information
• IP address and general location data

How We Use Your Information

We use collected information for the following purposes:

• To provide personalized care services and support to residents
• To communicate with families about care plans and resident wellbeing
• To coordinate with healthcare providers and specialists
• To process inquiries and schedule facility tours
• To improve our services based on feedback and care outcomes
• To comply with Thai healthcare regulations and legal requirements
• To send relevant updates about our services with your consent

We process personal data based on consent, contractual necessity, legitimate interest in providing quality care, and legal obligations under Thai law.

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage of physical records in locked facilities
• Encryption of digital health records and sensitive data
• Access controls limiting data to authorized staff only
• Regular security audits and staff training on data protection
• Secure communication channels for sharing information with families
• Data backup procedures to prevent information loss

In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities in accordance with Thai law.

Data Sharing and Third Parties

We share personal information only when necessary and with appropriate safeguards:

Healthcare Providers

We share health information with physicians, specialists, and therapists involved in resident care. This sharing is essential to provide coordinated, quality healthcare services.

Family Members

We share care-related information with family members designated by the resident or their legal representative. Residents can specify who should receive updates and what information should be shared.

Service Providers

We work with trusted service providers for website hosting, communication tools, and business operations. These providers are bound by confidentiality agreements and process data only as instructed.

Legal Authorities

We may share information when required by Thai law, court orders, or to protect the safety and rights of residents and staff.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy:

• Resident care records: Retained for seven years after care ends, as required by Thai healthcare regulations
• Contact form inquiries: Retained for two years unless you request earlier deletion
• Website analytics: Retained for one year in aggregated, anonymized form
• Financial records: Retained for ten years as required by Thai tax law

After retention periods expire, we securely delete or anonymize personal information.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site usage. You can manage cookie preferences through your browser settings or our cookie management tool. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights

Under Thai privacy law, you have the following rights regarding your personal information:

• Right to Access: Request copies of personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@cedarfluxxas. We will respond to requests within 30 days.

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will delete it promptly.

International Data Transfers

Personal information is primarily stored and processed in Thailand. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. Significant changes will be communicated to residents and families directly via email or written notice.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact: